Nored accused of 'daylight robbery'

18 September 2018 | Energy

Nored has failed to explain how an already settled account of N$7 411 ballooned to N$32 343.

A 73-year-old resident of Ekolyanaambo village near Ondangwa in Oshana has described Nored's conduct as unprofessional and “daylight robbery”.

The pensioner, who preferred anonymity, said during December last year she applied for a new electricity connection at Nored's Ondangwa office.

She said she was handed a N$7 411 quotation, which she was happy with and settled in May this year.

To her surprise, a month after paying, Nored contacted her again, saying they had given her the wrong quotation, and subsequently have her one that was five times higher.

“My neighbour brought an electricity line to his house. I gave permission for the last pole of the line, which has a power distribution box, to be set up in my mahangu field because I knew it was a development that was not only for my neighbour. I applied for my house also to get connected and Nored came to do the measurement and gave me a quotation that I was happy with,” said the pensioner.

“After paying in May this year, Nored officials called to inform us to prepare a ditch for the wire, which is something we did. A few days after preparing the ditch, Nored called again saying that they gave us a wrong quotation, because it was too cheap and therefore they were coming to redo the quotation.”

The pensioner presented Namibian Sun with her proof of payment and the two different quotations.

She said she would not have had a problem if the second quotation had initially been given to her.

She added when Nored called, she also did not have problem, as she was hoping they were only coming to do few adjustments to the original quotation.

“To my surprise the quotation went up by five times, which is shocking. A well-established organisation such as Nored has made me feel like they are robbing their customers.

“Since Nored changed their minds regarding my first quotation, I also changed my mind on the decision to allow them put their power distribution box in my mahangu field. They must come and remove it, then I will pay such an amount, otherwise they must come and connect my house since I have already paid,” she stressed.

When she enquired, Nored officials claimed they had omitted the contribution fee from the first quotation, which is paid to the customer who brought the line into the area.

She said they told her if she is not happy, she can channel her complaint to the company's legal team.

“Why should I complain to the legal team, as if it is where I applied or they were the ones who did the quotation?” she asked.

Contacted for comment, Nored public relations officer Simon Lukas did not respond to questions emailed to him.

ILENI NANDJATO

Similar News

 

Judge leaves door open for Kalenga

4 days ago - 12 July 2019 | Energy

High Court Judge Thomas Masuku has left the door open for Konisa Eino Kalenga to bring a review application to challenge the designation and coronation...

Electricity price drops 2.5%

2 months ago - 03 May 2019 | Energy

The Electricity Control Board (ECB) yesterday announced a 2.5% decrease in the bulk tariff for electricity - the first price drop in 36 years. ...

NamPower granted permission to decrease tariffs

2 months ago - 02 May 2019 | Energy

The Electricity Control Board (ECB) today granted NamPower a 2.5% decrease in the bulk tariff for electricity, for the first time in 36 years. The...

Petrol up by 70c

2 months ago - 30 April 2019 | Energy

Namibian motorists will see a 70c increase in petrol and a 20c increase in 50ppm diesel as of midnight tonight. The mines ministry announced the...

Namcor to fly solo on fuel storage facility

3 months ago - 12 April 2019 | Energy

The National Petroleum Corporation of Namibia (Namcor) says it will have to manage the strategic fuel-storage facility on its own for now, as the tendering...

New Harambee electricity targets

3 months ago - 18 March 2019 | Energy

Deputy energy minister Kornelia Shilunga says government will soon commit itself to the 100% electrification of schools, hospitals and other public institutions, as well as...

Eskom too big to fail

5 months ago - 07 February 2019 | Energy

Eskom was too big and too important for South Africa to be allowed to fail, President Cyril Ramaphosa said on Tuesday.The troubled South African state-owned...

Opoloyela yolusheno lwoonkondo dhetango mOkatope ya tameke

5 months ago - 04 February 2019 | Energy

Omahangano gatatu ngoka ga pewa ootendela kehangano lyoku andjakaneka olusheno moNamibia lyaNamPower, opo ga tulepo oosasiyona ndatu dhoolusheno lyoonkondo dhetango mOkatope moshitopolwa shaShikoto oga tameke...

Okatope solar plants get off the ground

5 months ago - 01 February 2019 | Energy

Three companies awarded tenders by NamPower to set up three solar power plants at Okatope in the Oshikoto Region have started construction.NamPower signed power purchase...

Resized Kudu affordable - Namcor

5 months ago - 31 January 2019 | Energy

The National Petroleum Corporation of Namibia (Namcor) is confident that the revised Kudu gas-to-power project, which will now only supply energy to the local market,...

Latest News

APP on warpath over late...

19 hours ago | Politics

The All People's Party (APP) is threatening to stop the Oshakati East by-election after its candidate Tangy Mike Shilongo failed to register in time.The deadline...

Houses turned into ablution blocks

19 hours ago | Education

Three incomplete teacher's houses constructed at Kasivi Combined School in the Kavango West Region have been turned into ablution facilities for learners.When Namibian Sun visited...

Making waves

19 hours ago | People

Justicia Shipena Alexander Skinner started swimming at a very young age and has had an exciting pool career to date. Skinner, who trains at the...

When accountability gathers dust

19 hours ago | Opinion

In August 2014, just months before the election that swept President Hage Geingob to power, commentators bemoaned the fact that outgoing head of state Hifikepunye...

‘Whomst’ are you?

19 hours ago | Columns

Justicia Shipena How do you respond to someone who asks: “What are you?” Clearly, there’s no right answer to such a weighty inquisition; yet,...

Genocide negotiations 'too slow'

19 hours ago | International

In Germany there is no doubt about the suffering that imperial Germany caused Namibians, says Daniel Günther, the president of the Bundesrat of the Federal...

Dam levels dismal

19 hours ago | Disasters

It appears that the only town in Namibia which is safe from water restrictions is Keetmanshoop. The latest dam bulletin, released by NamWater...

NDF troops accused of assault

19 hours ago | Crime

The Chinese owner of Alfa Construction Company at Ongwediva lost N$700 000 after his business partner allegedly transferred the money from the business bank account....

Poverty ministry clarifies its position

19 hours ago | Agriculture

Lot Ndamanomhata, spokesperson for the poverty eradication ministry, sent a statement to Namibian Sun to clarify the position of the ministry in terms of procurement...

Load More