Nored accused of 'daylight robbery'
18 September 2018 | Energy
A 73-year-old resident of Ekolyanaambo village near Ondangwa in Oshana has described Nored's conduct as unprofessional and “daylight robbery”.
The pensioner, who preferred anonymity, said during December last year she applied for a new electricity connection at Nored's Ondangwa office.
She said she was handed a N$7 411 quotation, which she was happy with and settled in May this year.
To her surprise, a month after paying, Nored contacted her again, saying they had given her the wrong quotation, and subsequently have her one that was five times higher.
“My neighbour brought an electricity line to his house. I gave permission for the last pole of the line, which has a power distribution box, to be set up in my mahangu field because I knew it was a development that was not only for my neighbour. I applied for my house also to get connected and Nored came to do the measurement and gave me a quotation that I was happy with,” said the pensioner.
“After paying in May this year, Nored officials called to inform us to prepare a ditch for the wire, which is something we did. A few days after preparing the ditch, Nored called again saying that they gave us a wrong quotation, because it was too cheap and therefore they were coming to redo the quotation.”
The pensioner presented Namibian Sun with her proof of payment and the two different quotations.
She said she would not have had a problem if the second quotation had initially been given to her.
She added when Nored called, she also did not have problem, as she was hoping they were only coming to do few adjustments to the original quotation.
“To my surprise the quotation went up by five times, which is shocking. A well-established organisation such as Nored has made me feel like they are robbing their customers.
“Since Nored changed their minds regarding my first quotation, I also changed my mind on the decision to allow them put their power distribution box in my mahangu field. They must come and remove it, then I will pay such an amount, otherwise they must come and connect my house since I have already paid,” she stressed.
When she enquired, Nored officials claimed they had omitted the contribution fee from the first quotation, which is paid to the customer who brought the line into the area.
She said they told her if she is not happy, she can channel her complaint to the company's legal team.
“Why should I complain to the legal team, as if it is where I applied or they were the ones who did the quotation?” she asked.
Contacted for comment, Nored public relations officer Simon Lukas did not respond to questions emailed to him.