A professional with the right attitude

28 February 2020 | Columns

Athel Innes

There is an old saying that there is a reason we have two hands - one to help ourselves and the other to help others.

This maxim is an adequate description when it comes to the life of a personal assistant (PA).

They are helpers by choice and their daily working environment requires them to always remain calm under pressure, think swiftly and act on their feet.

Behavioural and environmental psychological perspectives have emerged that suggest assistants are a special breed of people, who often place the needs of others above their own, and who possess an extra dose of kindness. This does not mean they are pushovers; they are trained professionals who hold strength of character and a sharp mind. Their distinctive abilities range from a positive demeanour to a myriad of administrative duties. These include excellent written and spoken communication skills, a high level of discretion, calmness under pressure, reflective listening skills and accuracy, among others.

Organisations need to have offices that run smoothly, so that focus can be dedicated to their core business. This is why leaders need excellent assistants. It requires poise and potential to improve a workplace and people, and presentation skills to represent senior managers, department heads and business owners.

A few essential aspects that aspiring secretaries or PAs should consider before making a choice to become one is to firstly have a high level of discretion and keeping confidences.

Professionalism, excellent communication skills, computer skills, being proactive, personal branding and having career goals are also important aspects to consider.

What it means to me being a PA

Mahatma Gandhi said: “The best way to find yourself is to lose yourself in the service of others.”

Being of service in the profession as a PA gives me a sense of fulfilment and immense joy, knowing I make a difference in the lives of my executive manager and my colleagues.

The attributes I focus on daily are being proactive, attention to detail and delivering accurate and quality work, always. Values such as loyalty, respect, equality and confidentiality are fundamentals that form part of my professional and personal branding.

Servanthood comes as natural as breathing to me, and it prompts me to aspire to be someone who continually evaluates and improves herself. It touches a profound part in my heart that creates the feeling of home and reminds me of who I truly am.

Going the extra mile

Going the extra mile is always about having a sense of excellence and a deep-rooted drive of persistence in pursuing the best of your capabilities and potential. It’s about making that conscious decision to challenge yourself with an open mind on all your deliverables entrusted to you to intentionally execute them with more accuracy, efficiency and smarter ideas every single time. May you always have that sense of hope and courage to realise that you are one step away from that dream or breakthrough that will transform yourself and your life forever.

*Athel Innes is the personal assistant to the group executive: brand & corporate affairs at Bank Windhoek.

Similar News

 

Culture Lead: Understanding organisational culture

2 weeks ago - 10 September 2021 | Columns

Lorelle ViljoenOrganisational culture is the underlying beliefs, assumptions, values, and ways of interacting that contribute to an organisation’s unique social and psychological environment. Basically, organisational...

Record management practices

3 weeks ago - 03 September 2021 | Columns

Sarah NegumboImplementation of the retention and disposal guidelines to create space in registriesGood record-keeping is attributed to the establishment of a tool called filing system/plan....

The Olympic achievements of our star athletes have made...

1 month - 13 August 2021 | Columns

Emilia NzuziWhere were you when our girls walked out onto the track in Tokyo for the 200 metres final? Glued to your radio, laptop, TV...

Is the pandemic increasing the usage of digital money?

1 month - 06 August 2021 | Columns

Kehad SnydelwelThe pandemic has overwhelmed the globe and Namibia has not been spared. The acceleration of certain developments and the innovations have also occurred because...

Bridging the healthcare divide saves lives

2 months ago - 23 July 2021 | Columns

Celia Sofia StephanusIn December 2019, Covid-19 became something for the world to worry about. It was no longer something that was just happening in Asia....

The importance of getting good advice

2 months ago - 09 July 2021 | Columns

Good financial advice from a qualified professional can significantly improve your peace of mind and chances of success as you battle with economic challenges this...

Career success positioning is vital

2 months ago - 02 July 2021 | Columns

Agnes YeboahThe Covid-19 pandemic has accelerated the fourth industrial revolution. These days, because career paths are rapidly evolving, securing and maintaining a job requires more...

Mental well-being suits us all

3 months ago - 25 June 2021 | Columns

DR JOHN STEYTLERMental health is a subject which we are only starting to scratch the surface of in Namibia and it is not talked about...

How to impart financial wisdom to the next generation

3 months ago - 18 June 2021 | Columns

Financial confidence is developed at a young age – here’s how you can help.One of the best gifts parents or guardians can give their children...

Career partnerships – mentor, coach, sponsor

3 months ago - 11 June 2021 | Columns

Chaze NalisaA few weeks ago, I shared an article titled ‘Network is a Currency’. In today’s piece, I would like to draw attention to network...

Latest News

‘Agribank must be more visible...

12 hours ago | Banking

Omaheke regional governor Pijoo Nganate on Friday asked Agribank to extend its visibility in other constituencies of the region via its outreach programmes.Nganate made these...

Namibia launches new port control...

12 hours ago | Economics

Namibia on Friday launched a new port container control unit to improve smooth flow of goods at the recently upgraded Walvis Bay port.Speaking on behalf...

The storm is over

12 hours ago | Health

TUYEIMO HAIDULA ONDANGWA The corridors are empty. There is moment of stillness here at Ondangwa Private Hospital’s Covid-19 ward in the Oshana...

34 teachers charged for sexual...

12 hours ago | Education

Kenya Kambowe RUNDU Between 2010 and 2020, the education ministry charged 34 teachers...

Big thanks to corporate Namibia...

12 hours ago | Sports

Jesse Jackson Kauraisa Today I do not really want to pen anything negative because I feel some corporate companies have earned...

Moses calls for more support...

12 hours ago | Sports

NAMPA WINDHOEKAC Boxing founder and trainer Imms Moses is calling on the corporate world...

South Africa unhappy with Britain’s...

12 hours ago | Economics

SOFIA CHRISTENSENSouth Africa is seething over Britain's decision to keep the country on its coronavirus "red list," forcing travellers into a pricey hotel quarantine on...

Editorial: F for broken promises

12 hours ago | Opinion

President Hage Geingob’s appeal to world leaders last week to end what has been coined ‘vaccine apartheid’ and to ensure fair distribution of vaccines was...

A woman with boxing dreams...

12 hours ago | Sports

Jesse Jackson Kauraisa Young Meriam Nghiyolwa – who has been in the game for quite some time – is still chasing...

Load More