New digital channels for Old Mutual
Enhancing customer experience
Boasting a range of features, including access to investment accounts and real-time portfolio updates, the app enables users to make informed financial decisions on the go.
On Wednesday, Old Mutual Namibia embarked on a new way to make services easily accessible to its customers by launching the Old Mutual mobile application (app) and WhatsApp funeral claims functionality.
The convenience, accessibility, and savings offered by these digital platforms are created while prioritising the safety and security of their personal and financial information.
Speaking at the launch, Old Mutual group chief executive officer Tassius Chigariro said the two Old Mutual digital channels embody their commitment to innovation, transformation, sustainability, and inclusion.
"Innovation is essential to the growth strategy of the Old Mutual Group. We understand the importance of embracing new ideas, technologies, and processes to promote growth, enhance efficiency, and meet changing customer expectations," he said.
Streamlining processes
The WhatsApp funeral claims functionality was introduced to streamline the claims process by offering customers a user-friendly and accessible way to manage their funeral claims via WhatsApp.
Old Mutual Group marketing, public affairs and sustainability executive Mignon du Preez said while the road to innovation is long and challenging, the reward is worth the journey. "These two new digital channels are powerful tools that will transform the way customers manage their finances and make funeral claims".
Customers can now submit their claims in minutes without having to call or visit Old Mutual branches. Old Mutual assures that the confidentiality and security of customer information and details of their claims are well guarded.
Powerful service tool
Old Mutual chief operating officer Logan Fransman said the Old Mutual mobile app is a "powerful financial tool that provides users with a seamless and hassle-free way to manage their finances without the need for physical visits to Old Mutual branches."
Fransman added that the app is fortified with robust security mechanisms that employ encryption, multi-factor authentication, and biometric security to safeguard users' data and prevent unauthorised access or theft. With full control of their investments and the peace of mind that comes with secure financial management, users can grow their wealth with ease.
The convenience, accessibility, and savings offered by these digital platforms are created while prioritising the safety and security of their personal and financial information.
Speaking at the launch, Old Mutual group chief executive officer Tassius Chigariro said the two Old Mutual digital channels embody their commitment to innovation, transformation, sustainability, and inclusion.
"Innovation is essential to the growth strategy of the Old Mutual Group. We understand the importance of embracing new ideas, technologies, and processes to promote growth, enhance efficiency, and meet changing customer expectations," he said.
Streamlining processes
The WhatsApp funeral claims functionality was introduced to streamline the claims process by offering customers a user-friendly and accessible way to manage their funeral claims via WhatsApp.
Old Mutual Group marketing, public affairs and sustainability executive Mignon du Preez said while the road to innovation is long and challenging, the reward is worth the journey. "These two new digital channels are powerful tools that will transform the way customers manage their finances and make funeral claims".
Customers can now submit their claims in minutes without having to call or visit Old Mutual branches. Old Mutual assures that the confidentiality and security of customer information and details of their claims are well guarded.
Powerful service tool
Old Mutual chief operating officer Logan Fransman said the Old Mutual mobile app is a "powerful financial tool that provides users with a seamless and hassle-free way to manage their finances without the need for physical visits to Old Mutual branches."
Fransman added that the app is fortified with robust security mechanisms that employ encryption, multi-factor authentication, and biometric security to safeguard users' data and prevent unauthorised access or theft. With full control of their investments and the peace of mind that comes with secure financial management, users can grow their wealth with ease.
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Namibian Sun
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