Green engages customer experience (CX) expert to drive growth and excellence

Green Enterprise Solutions (Green) hosted an engaging presentation by Nanda Idink, a renowned Customer Experience (CX) expert from The Communication Architect in the Netherlands. The session was held at Green’s office and attended by staff from various departments, reflecting Green’s commitment to fostering a culture of continuous growth and exceptional customer service. With more than 15 years of international experience in CX, and marketing communication, Idink shared helpful insights on understanding and enhancing customer journeys. Her expertise underlined the critical role of customer-centric approaches in strengthening brand loyalty, improving operational efficiency, and driving long-term success. Sales, technical staff, engineers, and account managers attended the presentation, ensuring that the Customer Experience Masterclass resonated throughout Green. During her presentation, Nanda highlighted how crafting meaningful interactions at every customer touchpoint creates lasting impressions. “Customer experience is not just about a single moment; it’s about the cumulative impact of every interaction a client has with your brand,” according to Idink. Businesses can establish trust and provide outstanding value by matching their customers' needs and expectations.Kehad Snydewel, the Managing Director of Green, said he was excited about the presentation "At Green, we always aim to improve our customer service standards. Inviting industry leaders like Nanda helps us to broaden our perspectives and adopt innovative strategies that align with global best practices. This initiative is part of our ongoing commitment to excellence.” The presentation marks another step in Green’s mission to lead by example in Namibia’s ICT sector by providing their clients with excellent service while remaining at the forefront of technological advancements. Engaging and really listening to the customers' needs and wants is the best way to improve the Customer Experience. It is essential to focus on this, as satisfied customers are loyal customers.

Green engages customer experience (CX) expert to drive growth and excellence

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Namibian Sun 2025-05-02

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Green engages customer experience (CX) expert to drive growth and excellence

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Namibian Sun 2025-05-02

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