Cutting deeper to support customers

Huge fee saving opportunities for customers who use the bank’s alternative channels, feature across FNB Namibia’s newly released July 2023-June 2024 pricing for products and services. As part of FNB’s commitment to encourage their customers to move away from branches and embrace lower cost and more convenient digital channels, FNB Namibia’s reduced Cash@Till and online payment fees, as well as free eWallet at till & eWallet CashPlus Agent withdrawals. These channels are a feature of the banks’ commitment to financial inclusion and real help in an environment of continued rising costs.“We believe that the consistent innovation and investment in our digital channels is the future of banking. Our alternative banking channels have become a standard channel for many consumers. More and more customers actively use solutions such as Advance Deposit Taking (ADTs) machines, the Cash@Till service, CashPlus banking, FNB app and the extended eWallet services for their banking needs. These solutions deliver enhanced ways in which FNB customers can bank more affordably, easily, and efficiently, and we have observed significant uptake by our customers over the past three years” said FNB Executive Officer for Retail Banking, Nangula Kauluma.Cutting deeper to support customers, FNB Namibia reduced card swipe fees on Bankwise lifestyle accounts, removed fees on international card swipes and reduced the cost of ATM withdrawals for its student base, and reduced its external debit order fee for its transmission account base.“We’d like to thank over 17 000 FNB customers who took their time to provide us with feedback during our recent customer satisfaction survey. Their feedback covered rating our products regarding value for money, customer channel preference and service overall, which has indeed been incorporated in the most recent price review. The increase in customer satisfaction levels overall, and particularly with our digital channels, encourages us to continue to look for ways to extend pricing benefit to customers. Value-based banking is just one of the ways we continue to support customers,” Kauluma concluded. Customers are encouraged to familiarise themselves with the new pricing available on the FNB website

Cutting deeper to support customers

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Namibian Sun 2025-06-24

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Cutting deeper to support customers

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Namibian Sun 2025-06-24

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