AG launches customer service charter

The Office of the Auditor-General (AG) launched a customer service charter digital booklet on Wednesday outlining its auditing and customer service commitments.During the launch, deputy auditor general Goms Menette said the charter highlights the office’s commitment to transparency and accountability but also signifies its "unwavering dedication to serving the public with the utmost professionalism and efficiency.""As we embark on this journey, it is important to acknowledge the significance of the customer service charter and its transformative potential in enhancing the relationship between the Office of the Auditor-General and the public it serves,” Menette said. "The charter encapsulates our promise to provide exemplary customer service, outlining our commitment to responsiveness, integrity, fairness, and continuous improvement,” he added.Get in touchThe charter also encompasses a comprehensive framework outlining the specific service standards and guarantees offered by the AG&#039;s office. “It serves as a beacon of transparency, setting clear expectations for our stakeholders while instilling confidence and trust in our operations," Menette noted.In addition, Menette said the charter provides an overview of the diverse mechanisms available for the public to reach out to the office for guidance or to report concerns.Moreover, in their "commitment to continuous improvement, the customer service charter digital booklet highlights the feedback mechanism we have established. This invaluable feature empowers stakeholders to provide input and suggestions, ensuring that we adapt and enhance our services to meet the evolving needs of the public," he said.By scanning a QR code, the public will have full access to the charter and can download it on their mobile devices.

AG launches customer service charter

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Namibian Sun 2025-05-02

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AG launches customer service charter

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Namibian Sun 2025-05-02

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