Vivo Energy Namibia rewards top retailers

A night of champions

15 April 2021 | Transport

Charmaine Indongo, Retail Manager of Vivo Energy Namibia - “Every morning somewhere in Namibia, a Customer Champion, Quality Marshall or Shop Attendant wakes up to go and attend to motorists at close to 70 Shell service stations countrywide. Today we want to reward and recognise these core frontline team members that proudly carry the Shell brand on a daily basis.”

Staff reporter





Vivo Energy Namibia, the marketer and distributor of Shell branded petroleum and lubricant products in Namibia, recognised and rewarded top performing retailers in a glitzy ceremony held at the Windhoek Country Club last Thursday night.

Despite the 100-person limit imposed on social gatherings by government, close to 60 retailers attended the awards while the event was also livestreamed on Vivo Energy Namibia’s Facebook page.

Celebrating champions

In her welcoming remarks, retail manager of Vivo Energy Namibia, Charmaine Indongo, spoke of the value that retailers bring to the overall Shell business. “Every morning somewhere in Namibia, a Customer Champion, Quality Marshall or Shop Attendant wakes up to go and attend to motorists at close to 70 Shell service stations countrywide. Today we want to reward and recognise these core frontline team members that proudly carry the Shell brand on a daily basis.”

She added that staff play a key role towards the success of the business and that rewarding and recognising them helps to ensure that staff feel valued, appreciated, and motivated.

Vivo Energy Namibia Managing Director Edward Walugembe acknowledged the resilience of Shell Service Station Retailers amidst the Covid-19 pandemic, lauding them for keeping up with the pace of change in the business that 2020 brought forth.

“I would like to thank all of our Retailers for not only heeding the call from the Namibian government with regards to Covid-19 preventative protocols, but also for going the extra mile and delivering the promise that has now become a swiftly adopted culture across the Vivo Energy Group. Our Clean and Safe Sites campaign continues to be the hallmark of our service offering and one of the reasons people prefer the Shell brand,” Walugembe said.

“It is also due of our Retailers’ willingness to continuously change and evolve with the business that we are now able to adopt and rely on innovations such as online and virtual platforms, contactless payments, and that we are able to take on increased opportunities for partnerships in the retail space,” he added.

Best of the Best

The winners of the Night of Champions and related prizes are as follows:

• Site of the year: Ndama Service Station, Rundu (Retailer won a weekend away for two to the value of N$6 000 and all site staff won N$4 300 cash each);

• HSSE Site of the Year: Vineta Service Station, Swakopmund (Retailer won a weekend away for two to the value of N$6 000 and all site staff won N$2 900 cash each);

• Territory Manager of the Year: Innocent Mutumbulwa (A weekend away for two to the value of N$6 000);

• Quality and Hygiene Marshall of the year: Caroline Ouses from Vineta Service Station, Swakopmund (N$4 300 cash); and

• Convenience Retail Site of the Year: Echo Service Station, Rehoboth (Retailer won a weekend away for two to the value of N$6 000 and all shop and kitchen staff won N$2 200 cash each).

The awards also recognised long service awards for staff that have served for more than 25 years at the various Shell sites across the country, including Champions such as Fillipus Haufiku from Omaruru Engineering Works service station, who celebrated 32 years in service.

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