Trade ministry accused of slow service delivery

19 August 2021 | Ministries

OGONE TLHAGE



WINDHOEK

Small and medium-sized enterprises (SMEs) accused trade and industrialisation ministry of being slow when it comes to issuing good standing certificates, adding that it puts them at risk to lose out on bids they intend to apply for.

Various SMEs wrote to Namibian Sun lamenting the service delivery from the ministry, adding that officials respond slowly when issuing the certificates.

“We are suffering. For the past two months, this office has been empty and the contact details and email provided do not provide any response,” several business owners who approached Namibian Sun said.

The ministry of industrialisation was further accused of jeopardising the recovery of businesses from the Covid-19 pandemic.

“How does the government and the ministry of industrialisation expect SMEs to recover from the Covid-19 pandemic if people responsible to issue SME certificates are working from home yet tenders are still requiring submissions of these documents?” the business owners fumed.

“The ministry should issue a directive that the SME certificate requirement should be suspended or automate the renewal of those certificates that expired during the pandemic,” they suggested.

Service delivery not impacted

Meanwhile, the ministry denied the claims, saying work had been done to ensure SMEs get their compliance certificates in time.

“We are not aware of such a situation. More than three colleagues are issuing certificates under question daily here at head office. Not long ago, I personally assisted by directing someone to Block A building where they received necessary assistance,” ministry spokesperson Elijah Mukubonda said.

According to him, while ministry officials are working in shifts, it does not have an impact on service delivery.

“We are cognisant that some of our staff are working shifts during the difficult time of the pandemic, but we assure you that services are not hampered by such arrangements, nor halted,” he said.

Mukubonda further provided clarity on where SME owners should go for the renewal of their compliance certificates.

“We apologise for any inconvenience caused to those claiming to have experienced a disservice from the ministry and we urge them to come to the second floor of Block A - situated in Goethe Street - for assistance.”

Similar News

 

‘Ghost’ defence attachés unmasked

1 month - 26 October 2021 | Ministries

STAFF REPORTER WINDHOEKThe defence ministry finds itself in hot water after it was found...

Tweya raps agri ministry over knuckles

1 month - 20 October 2021 | Ministries

OGONE TLHAGE WINDHOEKFormer trade minister and chairperson of the Parliamentary Standing Committee on Natural Resources Tjekero Tweya this week tore into the...

Sioka failed children – Smit

1 month - 06 October 2021 | Ministries

JEMIMA BEUKES WINDHOEKGender minister Doreen Sioka has come under fire for allegedly failing...

Ombudsman blasts Utoni

1 month - 05 October 2021 | Ministries

ESTER KAMATI AND JEMIMA BEUKES WINDHOEK The Ombudsman has accused labour minister Utoni Nujoma of abusing his powers as minister by appointing...

Home affairs ministry warns public against passport message

1 month - 05 October 2021 | Ministries

NAMPA WINDHOEKHome affairs ministry executive director Ettienne Maritz has warned members of the public not to respond to an SMS message...

Alweendo tells mines to procure locally

2 months ago - 07 September 2021 | Ministries

OGONE TLHAGE WINDHOEK Mines minister Tom Alweendo says mining companies should make greater effort to procure goods and services locally.He made the...

Trade ministry accused of slow service delivery

3 months ago - 19 August 2021 | Ministries

OGONE TLHAGE WINDHOEKSmall and medium-sized enterprises (SMEs) accused trade and industrialisation ministry of being slow when it comes to issuing good standing...

Exodus at treasury

4 months ago - 06 July 2021 | Ministries

MATHIAS HAUFIKUWINDHOEKThree senior officials at the finance ministry have resigned and will leave the ministry at the end of this month.Long-serving executive director Ericah Shafudah...

New ID SMS notification service

6 months ago - 17 May 2021 | Ministries

STAFF REPORTER WINDHOEKThe public will in the future be notified via an SMS notification when their identity documents are ready for...

Home affairs urges Mexican citizenship for Delgado-Lühl twins

6 months ago - 12 May 2021 | Ministries

JANA-MARI SMITH WINDHOEKThe home affairs ministry has issued a brown passport to Yona, the...

Latest News

Telecom, CRAN reaches agreement...

15 hours ago | Economics

STAFF REPORTERThe Communications Regulatory Authority of Namibia (CRAN) and Telecom Namibia Limited reached a settlement agreement, closing a longstanding dispute on the legality of regulatory...

Investment trends in a decarbonised...

15 hours ago | Economics

PHILLEPUS UUSIKUEnvironmental, social and corporate governance (ESG) issues are material in determining the long run fundamentals of a business and bring about a different approach...

‘Unreliable’ Gustavo lied under oath...

15 hours ago | Justice

Staff Reporter WINDHOEKArguments in the bail application of Fishrot accused Ricardo Gustavo were finalised yesterday, with the State arguing that the Namgomar...

80% of Namibians unvaccinated as...

15 hours ago | Health

Henriette Lamprecht WINDHOEKNamibia is always concerned about the presence of viruses, in whatever form...

Good communicators often undervalued

15 hours ago | Business

Iréne-Mari van der WaltAfter starting his law degree before pursuing a career in broadcasting, Gernot De Klerk would eventually end up at Nedbank Namibia. He...

Grabbing life by the beans...

15 hours ago | Business

Desiree Gases Kalahari Coffee Cooperative was started in 2017 in Windhoek by Brian Wheeler. “We have a hand in every aspect of our coffee...

An excellent aid at GIPF

15 hours ago | Events

Wetumwene Shikage PULL QUOTE: “I know our departmental core objectives thoroughly and assist everyone else within our department to achieve their goals.”As an...

Eat, drink, travel and be...

15 hours ago | Business

Staff reporter Even in this struggling economy with global supply chain constraints, retailers are expecting strong sales from Black Friday specials and this has extended...

IEA urges OPEC to lower...

15 hours ago | Economics

The head of the International Energy Agency (IEA) on Wednesday called on OPEC and its allies to take measures to help bring oil prices down...

Load More