LEFA hosts business empowerment workshop
30 July 2021 | Transport
LEFA, in association with the Konrad Adenauer Stiftung (KAS), offered this two-day training course to 30 small business owners and shuttle drivers, giving them the knowledge and skills to expand their operations.
In line with the Covid-19 regulations, the 30 beneficiaries were separated into four groups over a period of eight days.
The drivers engaged with two separate training providers, namely Franklin Covey Namibia (FCN) and Namibia Men for Gender Justice (NMfGJ).
The two facilitators aimed to improve the shuttle drivers’ approach to serving their customers more efficiently, while maintaining a culturally sensitive and sustainable business approach and establishing a healthy balance between professional and personal growth and development.
This included learning about customer service principles such as professionalism and appearance, effective communication and listening skills.
They also focused on managing demanding customers and understanding local issues of sexual harassment, gender-based violence (GBV) and alcohol and drug abuse in their day-to-day operations, as well as dealing with persons with disabilities and international customers.
KAS is proud to have supported this training series with the underlying objective to promote innovative small business growth, especially as it boosts ongoing dialogue between SMEs, decision makers and the public regarding relevant issues of business registration and support, operational capacitation and sustainable SME development across Namibia.
LEFA, a transportation solutions start-up founded in 2018, is committed to transforming the local passenger transportation industry through initiatives mentioned above to make passenger transportation safer, reliable and more convenient.
LEFA is currently working on various projects such as Inclusive Mobility For All, where LEFA will be seeking partners to procure wheelchair-accessible vehicles, which is a new product on the LEFA app. This will give individuals with limited mobility an on-demand transport service, helping them live normal lives.