If you can dream it, you can be it
Nehepo Kalongela is a retentions consultant at King Price Insurance who values hard work and determination.
15 November 2019 | People
Growing up, Nehepo Kalongela always dreamt of pursuing a career where she would be able to work and interact with people daily. This dream has become a reality for the driven and strongminded young woman who is currently a retentions consultant at King Price.
Kalongela was born in a northern village in the Ohangwena region. She relocated to Swakopmund in 1992 where she matriculated. In 2002 she had the opportunity to enrol for a certificate of proficiencies in short-term insurance (COP) through the University of South Africa (Unisa), after which a few more certificates in insurance followed.
Kalongela has been a part of King Price for three years and has proven that she is highly determined to offer her clients the best possible services.
“I am responsible for managing the experience that truly reflects our clients’ needs and focusing on the longevity of our relationship with them. To protect and maintain a growing client base.”
Kalongela was fortunate enough to be contacted by one of the company’s directors to join this dynamic team when the company opened its doors in 2016. She came for an interview and was one of the first employees to join King Price Insurance.
Three years later, her commitment and passion shine on. Kalongela focuses on the aspects that make her job worth it, but that doesn’t mean it comes without challenges.
“My biggest challenge is to manage customers’ expectations. However, seeing a customer being happy and satisfied is very rewarding.”
She enters every new opportunity with a hardworking mindset and believes that your knowledge, skillset and attitude are attributes that no one can take away from you.
“Starting at any new company, you have the fear of not fitting into the company’s culture, but it is essential to remember that you should embrace the change and make the best out of everything,” Kalongela advises.
Kalongela likes spending quality time with her family and enjoys watching reality TV shows.
Lastly, she believes that if you can dream it, you can be it.
“I am a firm believer that nothing in life is impossible. You just need to work hard and be grateful, because hard work never killed someone and nothing is impossible.”