A win-win for justice

The justice ministry is serious about actively reaching out to the public, in order to provide feedback on various issues, including complaints.

24 July 2019 | Ministries

The justice ministry is urging all state institutions to reach out and engage with the public by all available means, including social media platforms, in an effort to boost effective communication with citizens and improve service delivery.

The ministry was recently praised for its efforts to respond to public criticism and queries via social media platforms, including a recent SMS that appeared in a daily newspaper, in which a group of young mothers shared their frustration about the Grootfontein maintenance court and its officials.

The justice ministry promptly responded to the complaint on Facebook, noting that is ready to “rectify this so that the same does not happen again in future”.

The response was posted online, and included a detailed explanation of how child support complaints are dealt with at a maintenance court, and the relevant contact details. Moreover, the justice ministry underlined that it is “aware of a serious shortage of staff handling maintenance issues”.

The ministry reminded the public that the recruitment process of 10 maintenance investigators to be deployed at various magistrate courts countrywide, including Grootfontein, is underway, to help reinforce the existing staff “so that we can offer the best possible service to our clients in maintenance matters”.

Justice ministry spokesperson Simon Idipo told Namibian Sun they are serious about actively reaching out to the public, in order to provide feedback on various issues related to the ministry's services, including complaints.

“We value transparency at the ministry of justice and we believe such interaction is another step towards such practice,” he said.

Idipo underlined it is crucial for government institutions to receive and respond to public feedback.

“Apart from just providing information to our clients, such feedback plays a major role in helping us to identify our shortcomings and to improve on those.”

He said the ministry urges “all institution to prioritise energising their communication channels, because as a government we are doing or offering quite a lot of beneficial services, but without good communication, those targeted to benefit will not know of these services”.

Idipo said a lack of knowledge on state and government services deprives citizens from achieving a good quality of life.

“The public voted government into power and for that we owe them information and all the services government provides.”

Idipo said effective communication between the public and government institutions is a win-win for all, including improved trust, improved service delivery, an informed nation and transparency.

He said the ministry's decision to integrate various communication platforms, including new media tools, into its public relations strategy, has “proven to be really helping us convey our message to a larger audience than in the past”.

The integration of new media was made possible, he said, by the recent implementation of the government social media use guidelines, and through the “positive support” of justice ministry supervisors, who have helped to improve the ministry's communication efforts.

He said, to date, the ministry has received positive feedback on these new strategies and this motivates it to continue bolstering efforts to reach out to the public via online platforms.





JANA-MARI SMITH

Similar News

 

Digital revolution will fundamentally change life

1 day - 14 October 2019 | Ministries

The information ministry is in the final stages of developing a National Digital Strategy which would guide the country's digitisation agenda.The deputy minister of information...

Diplomatic row exposed

6 days ago - 09 October 2019 | Ministries

In April, while South Africa was grappling with ongoing attacks on foreigners in KwaZulu-Natal, a diplomatic spat erupted between Namibia and Nigeria, which has now...

Omilitali tayi longitha iimaliwa ooyindji

2 weeks ago - 01 October 2019 | Ministries

Nonando onkalo yopaliko moshilongo otayi nana nondatu uuministeli wegameno okwa lopotwa wiipyakidhila nopoloyeka yoobiliyona 12 ndjoka tayi nenepeke ookamba dhaakwiita nokutunga ookamba oompe.Momvula yo...

Divorce, rape in spotlight

2 weeks ago - 30 September 2019 | Ministries

Namibian lawmakers are hard at work to put the final touches on two crucial amendment bills related to family and rape survivor rights.The justice ministry...

N‡aJaqna plan revisited

1 month - 13 September 2019 | Ministries

The ministry of land reform has revised its plan to establish nine farming units in the N‡aJaqna conservancy in the Tsumkwe West area, and settled...

Kombat clinic crucial

1 month - 05 September 2019 | Ministries

The health ministry has issued a clarification following news reports that it is renting a clinic at Kombat for N$50 000 a month.The press statement...

Taxpayers urged to use e-filing

1 month - 02 September 2019 | Ministries

Finance minister Calle Schlettwein is encouraging taxpayers to register and make use of the Integrated Tax Administration System (ITAS), an online tax assessment service introduced...

German minister visits Namibia

1 month - 29 August 2019 | Ministries

The German minister for economic cooperation and development, Gerd Müller, is expected to arrive in Namibia today for a five-day visit.According to the German embassy...

Towards a fish-eating nation

1 month - 20 August 2019 | Ministries

The eighth National Fish Consumption Day was launched in Walvis Bay on Friday. This year's fish consumption day is slated for 28 September and will...

Conciliation avenue of choice

1 month - 19 August 2019 | Ministries

The majority of Namibians prefer solving labour disputes through conciliation as opposed to arbitration. This is evident by the fact that 76% of the labour...

Latest News

Amupanda KOs Doeseb

1 day - 14 October 2019 | Sports

JESSE JACKSON KAURAISA - Namibian public figures had a chance to stretch their muscles after participating in the MTC Knockout Project at the Windhoek...

TransNamib gets N$2.5bn

1 day - 14 October 2019 | Transport

TransNamib CEO Johny Smith says Namibian and southern African development banks have approved funding of N$2.5 billion for the parastatal's ambitious business plan that was...

Crashes cost millions

1 day - 14 October 2019 | Accidents

Injury grants totalling more than N$21 million and funeral grants of N$2.5 million have been paid out by the Motor Vehicle Accident (MVA) Fund in...

Nudo promises welfare state

1 day - 14 October 2019 | Politics

The National Unity Democratic Organisation (Nudo) promised a welfare state when it launched its election manifesto in the Havana informal settlement on Saturday.Addressing a crowd...

Every anti-GBV effort counts

1 day - 14 October 2019 | Opinion

The MTC Knockout Project held over the weekend was a huge success in many ways. Naysayers, spurred on by armchair critics, had a field day...

The Desert Dash is on

1 day - 14 October 2019 | Sports

The 20th edition of the Nedbank Desert Dash is set to take place in the first week of December. The event, which annually attracts...

Pack and leave

1 day - 14 October 2019 | Sports

JESSE JACKSON KAURAISA I am writing this hoping that it will reach those that I believe do not have the interest...

Expired meds limit campaign

1 day - 14 October 2019 | Agriculture

Only some cattle in the northern communal areas will benefit from this year's free lung sickness vaccination.The agriculture ministry would neither confirm nor deny that...

PDM slams LPM's 'blatant lie'

1 day - 14 October 2019 | Politics

The secretary-general of the Popular Democratic Movement (PDM), Manuel Ngaringombe, has denied allegations that the party has struck a deal with Swapo to rig the...

Load More