Over 800 emergencies handled by EMA

The Namibian company Emergency and Medical Assistance (EMA) recorded a landmark year in 2025, assisting more than 800 emergency patients and delivering services valued at over N$1.5 million.

Through strong partnerships, digital innovation and community-driven action, the organisation said it continued to expand access to lifesaving care for Namibians regardless of financial means.

In emergency medicine, minutes are often the difference between life and death. For the non-profit organisation, last year became a defining year marked by growth, innovation and a strengthened commitment to ensuring that no Namibian is left without help in their most critical moments.

Operating under the motto ‘There when you need us’, EMA focuses on making emergency medical services available to people who often cannot afford private healthcare.

Fabian Martens, first chairman of EMA, said access to emergency care should never depend on financial status.

“Our mission is simple,” Martens said. “To make emergency care available for everyone, whether they have medical aid or not. In a crisis, help should not be a privilege; it should be a right.”

Together

The organisation’s impact is built on strong partnerships. Its primary sponsor, OSH-Med International, remains central to its operations, supported by a network of local partners who strengthened its capacity in 2025.

M+Z Mahindra provided a dedicated ambulance and continues to manage all servicing and technical support for the vehicle.

WestCare Medical Centre supports the organisation through essential administrative management, while TelTech ensures reliable digital radio communications. ATA OSH-Med International contributes technical expertise and international rescue standards for high-level emergency operations.

Despite the successes, pressure on EMA continues to grow.

To meet the increasing demand in Windhoek, the organisation has identified the acquisition of a second fully equipped ambulance as an urgent priority.

A new ambulance costs close to N$2 million, while monthly operational costs, including professional medical staff, range between N$200 000 and N$300 000.

Beyond the capital, EMA is also exploring expansion into other regions and towns across Namibia.

Lifeline in your pocket

One of the organisation’s most significant achievements is the free EMA emergency app, which continues to grow in usage.

Sponsored by OSH-Med International since its launch in 2021, the app now has more than 3 000 users and allows individuals to contact the 24/7 emergency control centre directly from their mobile phones.

Available for both Android and iPhone, the app provides fast access to emergency assistance, offering what the organisation describes as “a lifeline in your pocket".

EMA also launched the reality-education programme 9-1-1-2, giving the public an inside look at the work of Namibia’s first responders.

The show combines public education with real emergency response scenarios and has gained a growing audience.

While the programme has been well received, EMA continues to seek sponsors to support future seasons. Episodes are available on YouTube via Bokeh Studios Nam and on Facebook under 9112Namibia.