Cut bureaucracy - Shifeta
Tourism minister Pohamba Shifeta says the ministry needs to cut out unnecessary bureaucracy, without compromising procedures and good governance protocols.
“These parameters are critical in improving service delivery to the public,” said Shifeta at the launch of the ministry's customer service charter.
According to Shifeta public servants are entrusted with the responsibility of ensuring the delivery of efficient and effective services to citizens.
He said the ministry is tasked with implementing policies, executing programmes and providing much-needed services to the public.
Shifeta said customer service charters are therefore powerful tools that help to improve the quality of public service delivery and accountability, which is a major theme on the public sector reform agenda. “In particular we need to foster particular forms of culture and ethics that are socially inclusive, resource efficient and process effective. We need to deliver our service with speed. In delivering our services, we shall be judged on the way our services reach to our clients,” he said. According to Shifeta effectiveness and efficiency are two important parameters in the process of delivering services. He said the customer service charter will be reviewed biennially to keep in touch with the changing needs and demands of the public service. “This customer service aims to demonstrate commitment to deliver quality, efficient, effective and friendly customer service. It elucidates the services offered and what the customers can expect from the ministry.”
According to Shifeta it will set the standard of services that can be expected when dealing with the administration and support service at the ministry, explain how and where to get more information, if needed, and make the ministry transparent by telling the public about the standards they can expect. It will also explain how to lodge complaint if a member of the public is not satisfied with the ministry's service. “It is my hope and trust that this customer service charter will transform the ministry to be more responsive to the needs and aspirations of our clients, and the public at large.” Shifeta added that the ministry also expects its clients and stakeholders to treat its staff with courtesy and in a professional manner at all times.
ELLANIE SMIT
“These parameters are critical in improving service delivery to the public,” said Shifeta at the launch of the ministry's customer service charter.
According to Shifeta public servants are entrusted with the responsibility of ensuring the delivery of efficient and effective services to citizens.
He said the ministry is tasked with implementing policies, executing programmes and providing much-needed services to the public.
Shifeta said customer service charters are therefore powerful tools that help to improve the quality of public service delivery and accountability, which is a major theme on the public sector reform agenda. “In particular we need to foster particular forms of culture and ethics that are socially inclusive, resource efficient and process effective. We need to deliver our service with speed. In delivering our services, we shall be judged on the way our services reach to our clients,” he said. According to Shifeta effectiveness and efficiency are two important parameters in the process of delivering services. He said the customer service charter will be reviewed biennially to keep in touch with the changing needs and demands of the public service. “This customer service aims to demonstrate commitment to deliver quality, efficient, effective and friendly customer service. It elucidates the services offered and what the customers can expect from the ministry.”
According to Shifeta it will set the standard of services that can be expected when dealing with the administration and support service at the ministry, explain how and where to get more information, if needed, and make the ministry transparent by telling the public about the standards they can expect. It will also explain how to lodge complaint if a member of the public is not satisfied with the ministry's service. “It is my hope and trust that this customer service charter will transform the ministry to be more responsive to the needs and aspirations of our clients, and the public at large.” Shifeta added that the ministry also expects its clients and stakeholders to treat its staff with courtesy and in a professional manner at all times.
ELLANIE SMIT
Comments
Namibian Sun
No comments have been left on this article