MTC launches customer engagement show

MTC yesterday launched a quarterly TV show that will focus on discussions around customer experience.

07 June 2018 | Business

“We constantly encouraged to come up with new and better ways of doing things” - Tim Ekandjo, chief human capital and corporate affairs officer, MTC

Mobile Telecommunications Limited (MTC), the largest network operator in Namibia, yesterday took a new leap of faith, upping their consumer engagement strategy – with the launch of MTC Interact.

Another pioneering initiative, MTC Interact seeks to enlighten customers and stakeholders about pertinent MTC issues, such as customer services, data pricing, shareholding issues, company new business strategy and realignment efforts to be able to continue sustaining the business model and serving the divergent needs of its 2, 4 million customers.

MTC executive management will be airing the MTC Interact Show live on national TV every quarter – starting with the first episode on 27 June 2018, once show per quarter of each year.

The MTC Exco team will during these live TV sessions discuss, not only strategic initiatives but also everyday issues that our customers experience. It will give the 081 Nation an opportunity to directly engage the company’s top executive on pertinent matters affecting them as well as use the opportunity to ask questions to the company management.

Enthused Tim Ekandjo, chief human capital and corporate affairs officer at MTC said: “We constantly encouraged to come up with new and better ways of doing things, that’s what earned us the title “Leading Telecommunications Company in Namibia and remaining relevant and obedient to the needs of our valued consumers is a top priority”.

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