IT glitch leaves bank customers stranded

09 January 2019 | Banking

OGONE TLHAGE

An IT glitch left hundreds of FNB Namibia customers at Oshikango stranded yesterday.

The customers, who were queuing outside the bank from 08h30, thought that its closed doors meant that it had run out of money for transactions.

But FNB Namibia spokesperson Elzita Beukes later explained that the bank’s systems were offline, forcing it to remain closed until the matter was resolved.

“[The] Oshikango [branch] was offline this morning. As such, the rule is that the bank should not be opened until systems are restored. Customers were informed and assisted where online banking was possible. The bank is online now and all systems are restored,” Beukes said yesterday afternoon.