GIPF opens Eenhana office

28 February 2019 | Local News

The Government Institutions Pension Fund (GIPF) has officially opened its satellite office at Eenhana to serve members in the Ohangwena Region.

This ensures that GIPF members in the region will no longer have to travel long distances to Ondangwa and Oshakati.

Ohangwena regional governor Usko Nghaamwa welcomed the new office. The Eenhana office is equipped to deal with pension enquiries, pension advice, biometric registration and verifications, benefit and income statements, as well as the submission of supporting documents.

“Our people had to endure long hours on the road, traveling at unconventional hours of the day and even sleeping at unsafe places, just to ensure they are quickly assisted in the queue the following day. I gladly welcome the move to extend your services closer our 24 193 residents, who comprise of civil servants and employees participating in GIPF,” Nghaamwa said.

This is the third satellite office to be opened in three years.

In 2017, GIPF opened a satellite office in Windhoek, while another was opened in Outapi last year. GIPF board of trustees chairperson Goms Menettè said the fund caters for a growing membership base, which currently stands at over 135 000, and is comprised of active members and annuitants.

“These members demand nothing less than the highest level of service delivery. Hence, you will appreciate that no region, town or village is without GIPF members. In response to the large and growing population of the Ohangwena Region, GIPF decided to increase its footprint to bring its services closer to its valued members, who are gathered here today,” Menettè said.

Through its operations system, the fund aims to “drive digital transformation and innovation”.

“The Eenhana office has been integrated into PepLink POC, a solution which will enhance network connectivity, resulting in increased productivity, and file-sharing editing opportunities for documents amongst GIPF colleagues from all over the country, at the touch of a button.”

Menettè added GIPF has also embarked on an ambitious business process improvement project, with the aim of securing significant operational efficiencies across the fund's entire service supply chain.

“The fund has also invested in various initiatives aimed at improving our information system capabilities and processes, and enhancing our information technology governance practices,” he said. Menettè said the Eenhana branch has been operational since 22 January and operates under Gustav Kalimbo, supported by Veronica Ashipala.